We want you to be happy with what you buy from Getss LLC. If something isn’t right, this policy explains how to get your money back.
14-Day Money-Back Guarantee
If you are not satisfied with a purchase, you can request a full refund within 14 days of the date of purchase. This applies to one-time purchases, to the first payment of a new subscription, and to each subscription renewal. No explanation is required, though we always appreciate feedback on how we can improve.
How to Request a Refund
Our orders are processed by our online reseller Paddle.com, which is the Merchant of Record for all our orders and handles refunds. To request a refund, you can:
- Visit paddle.net and look up your order using the email address you used at checkout; or
- Email us at support@getss.dev with your order number or the email address used for the purchase, and we’ll process it for you.
Processing Time
Approved refunds are issued to the original payment method. Depending on your bank or card issuer, it may take 5–10 business days for the refund to appear on your statement.
Subscriptions
You can cancel a subscription at any time to stop future charges. After cancellation, you keep access to paid features until the end of the current billing period. If you request a refund within 14 days of a charge, your access to the paid features covered by that charge will end when the refund is issued.
After 14 Days
Purchases older than 14 days are generally not eligible for a refund. We will still consider requests case by case — for example, if you were charged by mistake or a product didn’t work as described — so please get in touch.
Purchases Through App Stores
Purchases made through the Apple App Store or Google Play are processed by those stores and are subject to their refund policies. Please request those refunds directly from Apple or Google.
Your Statutory Rights
This policy does not affect any rights you may have under the consumer protection laws of your country of residence.
Contact Us
Questions about a charge or a refund? Email us at support@getss.dev.